I get shown a “Choose Profile” window, then Affixa crashes

This is a common problem if your organisation is moving away from Novell GroupWise.

You may receive a “Choose Profile” window such as the following:

After choosing an option, Affixa may then crash.

Cause

This is caused by a non-standard version of the MAPI32.DLL being installed on your computer.

The non-standard GroupWise version replaces the version that is shipped with Microsoft Windows when GroupWise is installed.

Resolution

Use the following steps:

  1. Quit all open programs.
  2. Rename the Mapi32.dll file in C:\Windows\System32 to Mapi32.old.
  3. Locate the Fixmapi.exe file in C:\Windows\System32, and then double-click Fixmapi.exe to run the program.

If the folder C:\Windows\SysWOW64 exists on your computer, also follow these steps:

  1. Rename the Mapi32.dll file in C:\Windows\SysWOW64 to Mapi32.old.
  2. Locate the Fixmapi.exe file in C:\Windows\SysWOW64, and then double-click Fixmapi.exe to run the program.

Finally, restart your computer.

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